Generated privacy notice - general business

 

Body Grid Therapy customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

Post

15 Regency Close, CHELMSFORD, CM2 6DU, GB

Telephone

+447543377567

Email

info@frankteixeira.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Health information (including dietary requirements, allergies and health conditions)

• Health and safety information

• Account information

• Information relating to loyalty programmes

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints

• Information relating to sponsorship

We also collect or use the following information to provide services and goods, including delivery:

• Biometric information (where used to identify someone)

• Health information

• Sex life information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

• Racial or ethnic origin

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Information relating to sponsorship

• Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

• Racial or ethnic origin

• Health information

• Sex life information

We collect or use the following information for research or archiving purposes:

• Names and contact details

• Addresses

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Personal information used for administration of research

• Personal information used for the purpose of research

• Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

• Racial or ethnic origin

• Health information

• Sex life information

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Identification documents

• Financial transaction information

• Health and safety information

We also collect or use the following information to comply with legal requirements:

• Racial or ethnic origin

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Video recordings of public areas

• Audio recordings of public areas

• Video recordings of private or staff only areas

• Audio recordings of private or staff only areas

• Call recordings

• Dashcam footage - outside vehicle

• Dashcam footage - inside vehicle

• Witness statements and contact details

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety

• Correspondence

We also collect the following information for dealing with queries, complaints or claims:

• Health information

• Sex life information

• Sexual orientation information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you

How long we keep information

We will not keep your data for longer than is necessary for the purpose or purposes that it was initially collected.

 

If you use our services, we will retain your data for a period of up to five years. Our service requires ad hoc consultations, which means you do not need to re-issue your data when you need a refresher or maintenance therapy. You can ask us at any time to erase your data.

Who we share information with

Data processors

Accountants, Solicitors and IT Professionals.

This data processor does the following activities for us: Process client payments. Manage IT Systems. Collect Online Data on our website.

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons

• Professional or legal advisors

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Wix

Category of recipient: IT and website services

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: UK-US data bridge

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

2 November 2024